Programme

9:00 – 10:00	Registration, lunch and networking
10:00 – 10:10	Chair’s welcome   Dr Howard Freeman, Clinical Director, IHPN
10:10 – 10:20	CQC introductory remarks Nicola Wise, Director of Secondary and Specialist Healthcare
10:20 – 10:30	A personal view – introductory remarks from a harmed patient Paula Goss, founder of Rectopexy mesh victims and support
10:35 – 10:55	Putting patients first During this session we will hear about the Patient Safety Commissioners strategy, launched in February this year – ‘Putting Patients First’ and hear her thoughts on what really makes the difference in creating the right culture. Dr Henrietta Hughes OBE, Patient Safety Commissioner for England
10:55 – 11:20	Why we should take a systems approach to safety investigation and learning In this session we will hear from the Interim Chief Executive from Health Services Safety Investigation Body (HSSIB) who will share with us the recent changes as HSSIB became HSSIB and how the move to a safety management system approach can improve our listening and learning from incidents. Dr Rosie Benneyworth, Interim Chief Executive, HSSIB
11:20 – 11:30	Question and Answer session
11:30 – 11:55	How will CQC’s new approach support improvements in a safety culture CQC’s Chief Executive will share with us how the new Single Assessment Framework, alongside assessment of Integrated Care Systems can support improvements in a safety culture. Ian Trenholm, Chief Executive, CQC
11:55 – 12:00	Review of the morning and outline of the afternoon sessions
12:00 – 13:00	Lunch and networking
13:00 – 13:05	Introduction to the afternoon sessions Dawn Hodgkins, Director of Regulation IHPN
13:05 – 13:30	Speaking up, listening up and being heard The National Guardian will share experiences of when Freedom to Speak Up (FTSU) works well and will also explore how it functions effectively from board to ward. Dr Jayne Chidgey-Clark, National Guardian
13:30 – 13:50	Freedom to Speak Up (FTSU) ward to board – a provider’s view In this session, an IHPN member will share insights on how their boards ensure FTSU arrangements are effective and how they maintain a culture of openness and responsiveness across the organisation. Erica Bowen, Corporate Concerns Officer, Spire Healthcare
13:50 – 14:20	Involving patients and families in Investigation: balancing learning and healing Patient advocacy is crucial in improving healthcare outcomes. When patients and their families raise concerns about poor care, it can lead to positive changes and driving national inquiries and investigations. In this session we will hear more about what matters to patients and families and what we can do differently to get better outcomes. Professor Jane O’Hara, THIS Institute Director of Research
14:20 – 14:40	Refreshments and networking
14:40 – 15:05	Learning from errors and mistakes During this session, a Senior Safety Investigator at HSSIB will delve into their work concerning retained surgical swabs. They will explore the human factors that may contribute to why such mistakes occur. Understanding these factors is crucial for improving patient safety and preventing future incidents. Saskia Fursland, Senior Safety Investigator, HSSIB
15:05– 15:25	How do you use incidents and inquests as an opportunity for proactively learning and improving? Through the insights gathered from working with organisations responding to patient safety incidents and engaging in the inquest process, this session will hear a legal view outlining how to maximise organisational learning, particularly considering the PSIRF guidance on engaging and involving staff and Preventing Future Deaths. Joanna Lloyd, Partner, Bevan Brittan
15:25 – 15:50	Panel Session The panel will share their thoughts on high impact actions that could translate into changing the culture of care. Dr Howard Freeman, Clinical Director, IHPN Joanna Lloyd, Partner, Bevan Brittan Paula Goss, founder of Rectopexy mesh victims and support Professor Jane O’Hara, THIS Institute Director of Research
15:50– 16:00	Summary and close Dr Howard Freeman, Clinical Director, IHPN
16:00 – 16:30	Networking & refreshments

Confirmed speakers

Dawn Hodgkins, Director of Regulation IHPN
Erica Bowen, Corporate Concerns Officer, Spire Healthcare
Dr Henrietta Hughes OBE, Patient Safety Commissioner for England
Dr Howard Freeman, Clinical Director, IHPN
Ian Trenholm, Chief Executive, CQC
Professor Jane O’Hara, THIS Institute Director of Research
Dr Jayne Chidgey-Clark, National Guardian
Joanna Lloyd, Partner, Bevan Brittan
Nicola Wise, Director of Secondary and Specialist Healthcare
Paula Goss, founder of Rectopexy mesh victims and support
Dr Rosie Benneyworth, Interim Chief Executive, HSSIB
Saskia Fursland, Senior Safety Investigator, HSSIB

Partners and exhibitors

Main sponsor: